We need you… Part 2

Graduate PlusLLR

We need students to take part in some focus groups to help us understand your perspective on navigating around our systems to access library resources.

You would be required to attend two sessions, one in May this academic year, and one next academic year in the Spring term.

Each session lasts 2 hours and involves

  1. Scenario based activities to enable us to detail your experiences of accessing library resources. We will assess your customer journey in terms of ease, quality and emotional response.
  2. Focus group discussion

We value your input because understanding your perspectives and hearing ‘your’ voice are essential to the development of our processes and services.

The dates for Session 1 are:

Tuesday 2nd May 1.30pm – 2.30pm

Thursday 4th May 10am – 12noon

Tuesday 9th May 1pm – 3pm

If you are interested in participating please email llrservicedevelopment@bcu.ac.uk 

Participation counts towards your Silver award.

^This was posted on behalf of BCU Graduate+ and Library and Learning Resources.

We need you… Part 1

Graduate PlusLLR

We are looking for as many 1st and 2nd year BCU students as possible to take part in our online survey.

The survey involves completing a scenario based question around finding library resources via our library systems.

We value your input because understanding your perspectives and hearing ‘your’ voice are essential to the development of our processes and services.

If you are interested in participating please email ebase@bcu.ac.uk

Participation counts towards your Bronze award.


^This was posted on behalf of BCU Graduate+ and Library and Learning Resources.

Fancy a free lunch?

Are you a first year student at BCU?

thinkstock 471108788

Then come down to one of our focus groups and have your say about the library!

We are interested in you sharing your experience, opinions and understanding of library inductions and information literacy sessions.

As a thanks you will get:

  • FREE food vouchers worth up to £5 to spend in the University cafe
  • FREE refreshments
  • Automatically entered into a £50 Amazon voucher draw for members of the focus groups


We have morning and afternoon sessions, lasting up to an hour and a half, located at both City South and City Centre campuses.

Pick any session that works best for you from the following:

Wednesday 2nd December 11am -12:30pm: Anstey Room, Ravensbury House, City South Campus

Wednesday 2nd December 2:30pm – 4pm: Anstey Room, Ravensbury House, City South Campus
Thursday 10th December: 11am – 12:30pm: Curzon C175, City Centre Campus
Friday 11th December: 11am – 12:30pm: Curzon C183, City Centre Campus

To book go to: http://www.eventbrite.co.uk/o/birmingham-city-university-8617530389 




Image reproduced with kind permission of Getty Images UK under the terms of an exclusive license agreement between BCU and Getty Images.

Post edited 4.12.15 to update link to eventbrite

Where Can I Get Help? Coffee and cake event, November 2015

A series of ‘Where Can I Get Help?’ events have been arranged to take place across the University during November.  The aim of these events is to raise awareness to the various teams that are able to help both staff and students and create an opportunity for these teams to promote their services and resources.  These events were publicised via posters, leaflets, emails, iCity and Twitter.

The first event took place on Friday 13 November, just outside the library on level one of Curzon Building from 10am to 12pm.  Situated next to the social learning area, students were able to stop by as they moved through the building.


We set up a display and used two large tables provided by Campus Services. On one table we displayed a variety of our leaflets and business cards, with the other table being used for displaying the study tips that students wrote down on post-it notes which were then displayed on a poster.  This table was also used for coffee, tea, cakes and biscuits, which all went down well!  We handed out lots of leaflets, business cards and refreshments, and had a chance to chat about where students could go to get help.   There were several Library and Learning Resources staff to answers students questions throughout the two hours, and without all of their help the event would not have been a success.  We talked to lots of students throughout the event and gained valuable feedback from them along with lots of useful study tips.


Overall the event was a huge success.  A big thank you must be given to the staff who volunteered to help and made the event not only a huge success but a very enjoyable event to be part of.

If you’d like to get involved, we’re holding three more events in November!


Kenrick Library foyer, City North Campus – Friday 20th November 2015, 10am-12pm.

Mary Seacole Library training room, City South Campus – Wednesday 25th November 2015, 10am-12pm.

Conservatoire Library seminar room, City Centre Campus – Friday 27th November 2015, 10-12pm.


^Laura (Assistant Liaison Librarian) on behalf of Janet Fox.