Library Customer Services team – Who are we?

Hello!

We thought we’d stop by and introduce ourselves. We’re the Customer Services team within Library & Learning Resources. You’ll find us at each Library Helpdesk, roving within the larger libraries, and also answering your emails and live chats.

Customer Service Librarians

The Customer Services Librarians at Curzon Library – Bernadette, Laura, Keith and Janet

Our Advisors are the first port of call if you need any help with your library account, finding and borrowing items, using the equipment within the library space, and all general ‘how do I use the library?’ queries.

Our Librarians are here when you need help searching for books, journal articles, statistics, company information… anything which you might need for your assignments and research. We can help you with literature searches, database access, referencing, evaluation of resources, and plenty more!

In addition to our Helpdesks, we run a 24/7 virtual enquiry service! We have an extensive list of FAQs for you to search, as well as 24/7 live chat. We staff this service ourselves during core hours, and our partner libraries from around the world take over out-of-hours. In addition to contacting us via chat, you can phone, text or email us, or message us on social media. All our contact details are on the Library Help site.

We’re passionate about libraries, learning, and helping you get the most out of university. The Customer Services team works together with our library colleagues to make sure you have access to the resources you need, and the tools to use them effectively. Library & Learning Resources are the first department at Birmingham City University to have achieved the Customer Service Excellence standard, which we hope demonstrates our commitment to delivering the best possible service we can.

So, if you have any questions, or would like to find out more about how we can help you, please stop by your BCU library and have a chat with one of our friendly team, or send us a message online. We look forward to hearing from you!

 

^Laura

New Service! 24/7 Live Chat

We’re really pleased to announce that we’re now able to chat to you online, 24/7!

We’ve been running our live chat service for a number of years in-house, during the day in term time. Now, we’ve joined a team of international libraries to allow you to talk to a qualified librarian at any time that suits you. We’ll still be logging on, but when we’re not online your question will be answered by a librarian at a partner institution. We’re all committed to giving excellent customer service and making sure you get the help you need.

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You can click the ‘Ask Us’ button on the left to chat to us, or the ‘Email us’ link on the right to send us an email message. You can also text, Tweet, Facebook, phone, or pop in and speak to us!

We really hope you enjoy this service. Please send us a message if you have any feedback or questions.

^Laura

January Peer Mentor drop-in session – journals and more!

On Tuesday 24th January our Library Peer Mentor will be holding a drop-in session 10.30-11.30am near the first floor Curzon Library entrance. Why not pop along and learn something new!

This drop-in session will be focusing on journal articles and how to use Summon to the best of its ability in order to receive the best results. We have prepared six top tips that are guaranteed to return the most appropriate articles for you work. We will also be highlighting the ‘Live Chat with a Librarian’ facility available from the Library Help website.

January Drop-In Session PosterDecember LPM Drop-In Session

^Post on behalf of Isaac Paul

Subject guides!

Did you know… we have tailored subject guides for most courses?

These have been compiled by the subject teams who manage the collection and teach information literacy skills on your course.

They include:

  • News/information from your sector to help keep you updated
  • Where to find books and ebooks for your course
  • Key databases where you can find articles and other information, as well as a dedicated Summon search box
  • Support guides and videos to help you become familiar with finding resources

…and more! We regularly review these guides to make sure they have all the key information you need.

subject-guide

We think these guides are a great place for you to get started with the library. You’ll find all of the contact details you need for your subject librarians, as well as links to the online library help pages, which is where you can chat to us online or send us an email.

Happy browsing!

^Laura

Our top 5 tips for using the virtual library

Away for the holidays?

Studying off campus?

Part-time student?

No problem!

Our virtual doors are always open, with access to resources and help electronically 24/7.  Here are our top 5 tips for studying from home.

 

1. Make the most of electronic resources

You can access more than 60 million (yes!) full text items digitally using our search engine Summon, which provides fast, easy access to our collection of books and journals – and beyond.  We have over 12,000 ebooks, with more being added all the time.

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Access is easy when using the Birmingham City University iCity page – no extra log in details are required for most resources.

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