We’re really pleased to announce that we’re now able to chat to you online, 24/7!
We’ve been running our live chat service for a number of years in-house, during the day in term time. Now, we’ve joined a team of international libraries to allow you to talk to a qualified librarian at any time that suits you. We’ll still be logging on, but when we’re not online your question will be answered by a librarian at a partner institution. We’re all committed to giving excellent customer service and making sure you get the help you need.
You can click the ‘Ask Us’ button on the left to chat to us, or the ‘Email us’ link on the right to send us an email message. You can also text, Tweet, Facebook, phone, or pop in and speak to us!
We really hope you enjoy this service. Please send us a message if you have any feedback or questions.
On Tuesday 24th January our Library Peer Mentor will be holding a drop-in session 10.30-11.30am near the first floor Curzon Library entrance. Why not pop along and learn something new!
This drop-in session will be focusing on journal articles and how to use Summon to the best of its ability in order to receive the best results. We have prepared six top tips that are guaranteed to return the most appropriate articles for you work. We will also be highlighting the ‘Live Chat with a Librarian’ facility available from the Library Help website.
These have been compiled by the subject teams who manage the collection and teach information literacy skills on your course.
News/information from your sector to help keep you updated
Where to find books and ebooks for your course
Key databases where you can find articles and other information, as well as a dedicated Summon search box
Support guides and videos to help you become familiar with finding resources
…and more! We regularly review these guides to make sure they have all the key information you need.
We think these guides are a great place for you to get started with the library. You’ll find all of the contact details you need for your subject librarians, as well as links to the online library help pages, which is where you can chat to us online or send us an email.
Our virtual doors are always open, with access to resources and help electronically 24/7. Here are our top 5 tips for studying from home.
1. Make the most of electronic resources
You can access more than 60 million (yes!) full text items digitally using our search engine Summon, which provides fast, easy access to our collection of books and journals – and beyond. We have over 12,000 ebooks, with more being added all the time.
Access is easy when using the Birmingham City University iCity page – no extra log in details are required for most resources.