Supporting you online

Librarians are here, even when they are not here!

Many of you may be familiar with the drop-in support offered by librarians via our Help Desks. Supporting your referencing or database search queries. Well, did you know the library also offers a CHAT facility and maintains a database of Frequently Asked Questions (FAQs)?

So, if you find you are at home, the Help desks are closed or it is a bank holiday and you cannot access a library in person, then remember your library is still here for you.

CHAT – If you want advice or help with any of the resources provided by BCU libraries, visit Live Chat to ask your question, staff are available 24/7. Enquiries could be answered by BCU staff or by a librarian from another university.

chatjan19

 

FAQs – Want to know how to print from your laptop? Book a study room? Write a reference list? Request a book or journal article that the Library doesn’t have? For answers to all of these questions and many more, just go to FAQs, available now on the Library homepage.

FAQblog

 

You can access both Chat and FAQs via the library website – online supports at your fingertips.

 

^Posted of behalf of Fid Bleasdale, Customer Services

How to…contact the library

 

Library Help

We are running our How to events next week.

Library staff will be visiting all 5 of our campus libraries to show you how to get help from the library and the various different ways to contact us.

The timetable for the sessions is below:

Date Location Time
Mon 5 March School of Art Library,

Margaret Street

11:30 to 12:30
Tue 6 March Curzon Library 11:30 to 12:30
Wed 7 March Kenrick Library 11:30 to 12:30
Thu 8 March School of Jewellery Library, Vittoria Street 10:00 to 11:00
Fri 9 March Mary Seacole Library 11:30 to 12:30

Hope to see you there!

^Posted on behalf of Huizhe Jin and Janet Fox, Customer Services.

Make more of our library resources

Do you want to discover more about how to use library resources, services and databases?

find resources

Then sign up to one of our drop-in sessions where you can:

  • Get hands-on experience of using our databases eg. CINAHL; MEDLINE: Cochrane: PSYCHArticles; SPORTSDiscus; Summon
  • Learn how to get the most out of the databases
  • Improve your search skills and techniques to get better results

Sessions take place in Seacole 271, and are running from now until April.

Simply book your place via moodle (Open Sessions at City South) 

^Posted on behalf of the Learning, Teaching & Research Team, Seacole Library

How to … Carry on studying through the vacation

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Following on from the success of our two previous “How to …” pop up events (Getting Started and Finding more than books on the library shelves)  we are running a third  to highlight the following:

  • How to access resources when you are not in University
  • Use the library during vacation
  • Get help when Library’s closed (FAQs)
  • Use other University libraries (SCONUL)

The Customer Services team will be running these sessions at both Curzon Library and Mary Seacole Library on:

Monday 4 December 10am to 11am
Tuesday 5 December 11am to 12pm
Wednesday 6 December 12pm to 1pm
Thursday 7 December 1pm to 2pm
Friday 8 December 10am to 11am

Location of the “How to…” events

Curzon Library: meet library staff on the ground floor opposite the Help Desk.

Seacole Library: meet library staff by the library office door, near Printer/Photocopiers.

 

Look forward to seeing you there.

^Trudi

How to…find more than books on the library shelves

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This is the second of our ‘How to…’ pop up events.

Last time we concentrated on Getting Started using the library, this month we are helping you find what else the library has beyond the books on the shelves.

Come along to one of our ‘How to’ sessions and learn more about:

  • Using Summon to find books, journal and newspaper articles
  • How to get the books you need, when another students has them out on loan
  • How to get books that are on the catalogue, but at a different campus
  • How to get books and articles that your library does not hold
Date Times @ Curzon Library Times @ Seacole Library
Mon 6th November 12noon – 1pm  10am – 11am
Tues 7th November 10am – 11am  11am -12noon
Wed 8th November 11am – 12noon  12noon –  1pm
Thurs 9th November 1pm – 2pm  1pm -2pm
Friday 10th November 10am – 11am  11am – 12noon

 

Location of the ‘How to…’ events

Curzon library: meet library staff opposite the entrance on the first floor of the library

Seacole library: meet library staff by the comfy seating area next to the self service machines

Look forward to seeing you there.

^Trudi