How to … Carry on studying through the vacation

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Following on from the success of our two previous “How to …” pop up events (Getting Started and Finding more than books on the library shelves)  we are running a third  to highlight the following:

  • How to access resources when you are not in University
  • Use the library during vacation
  • Get help when Library’s closed (FAQs)
  • Use other University libraries (SCONUL)

The Customer Services team will be running these sessions at both Curzon Library and Mary Seacole Library on:

Monday 4 December 10am to 11am
Tuesday 5 December 11am to 12pm
Wednesday 6 December 12pm to 1pm
Thursday 7 December 1pm to 2pm
Friday 8 December 10am to 11am

Location of the “How to…” events

Curzon Library: meet library staff on the ground floor opposite the Help Desk.

Seacole Library: meet library staff by the library office door, near Printer/Photocopiers.

 

Look forward to seeing you there.

^Trudi

How to…find more than books on the library shelves

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This is the second of our ‘How to…’ pop up events.

Last time we concentrated on Getting Started using the library, this month we are helping you find what else the library has beyond the books on the shelves.

Come along to one of our ‘How to’ sessions and learn more about:

  • Using Summon to find books, journal and newspaper articles
  • How to get the books you need, when another students has them out on loan
  • How to get books that are on the catalogue, but at a different campus
  • How to get books and articles that your library does not hold
Date Times @ Curzon Library Times @ Seacole Library
Mon 6th November 12noon – 1pm  10am – 11am
Tues 7th November 10am – 11am  11am -12noon
Wed 8th November 11am – 12noon  12noon –  1pm
Thurs 9th November 1pm – 2pm  1pm -2pm
Friday 10th November 10am – 11am  11am – 12noon

 

Location of the ‘How to…’ events

Curzon library: meet library staff opposite the entrance on the first floor of the library

Seacole library: meet library staff by the comfy seating area next to the self service machines

Look forward to seeing you there.

^Trudi

 

 

Library Customer Services team – Who are we?

Hello!

We thought we’d stop by and introduce ourselves. We’re the Customer Services team within Library & Learning Resources. You’ll find us at each Library Helpdesk, roving within the larger libraries, and also answering your emails and live chats.

Customer Service Librarians

The Customer Services Librarians at Curzon Library – Bernadette, Laura, Keith and Janet

Our Advisors are the first port of call if you need any help with your library account, finding and borrowing items, using the equipment within the library space, and all general ‘how do I use the library?’ queries.

Our Librarians are here when you need help searching for books, journal articles, statistics, company information… anything which you might need for your assignments and research. We can help you with literature searches, database access, referencing, evaluation of resources, and plenty more!

In addition to our Helpdesks, we run a 24/7 virtual enquiry service! We have an extensive list of FAQs for you to search, as well as 24/7 live chat. We staff this service ourselves during core hours, and our partner libraries from around the world take over out-of-hours. In addition to contacting us via chat, you can phone, text or email us, or message us on social media. All our contact details are on the Library Help site.

We’re passionate about libraries, learning, and helping you get the most out of university. The Customer Services team works together with our library colleagues to make sure you have access to the resources you need, and the tools to use them effectively. Library & Learning Resources are the first department at Birmingham City University to have achieved the Customer Service Excellence standard, which we hope demonstrates our commitment to delivering the best possible service we can.

So, if you have any questions, or would like to find out more about how we can help you, please stop by your BCU library and have a chat with one of our friendly team, or send us a message online. We look forward to hearing from you!

 

^Laura

New Service! 24/7 Live Chat

We’re really pleased to announce that we’re now able to chat to you online, 24/7!

We’ve been running our live chat service for a number of years in-house, during the day in term time. Now, we’ve joined a team of international libraries to allow you to talk to a qualified librarian at any time that suits you. We’ll still be logging on, but when we’re not online your question will be answered by a librarian at a partner institution. We’re all committed to giving excellent customer service and making sure you get the help you need.

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You can click the ‘Ask Us’ button on the left to chat to us, or the ‘Email us’ link on the right to send us an email message. You can also text, Tweet, Facebook, phone, or pop in and speak to us!

We really hope you enjoy this service. Please send us a message if you have any feedback or questions.

^Laura

January Peer Mentor drop-in session – journals and more!

On Tuesday 24th January our Library Peer Mentor will be holding a drop-in session 10.30-11.30am near the first floor Curzon Library entrance. Why not pop along and learn something new!

This drop-in session will be focusing on journal articles and how to use Summon to the best of its ability in order to receive the best results. We have prepared six top tips that are guaranteed to return the most appropriate articles for you work. We will also be highlighting the ‘Live Chat with a Librarian’ facility available from the Library Help website.

January Drop-In Session PosterDecember LPM Drop-In Session

^Post on behalf of Isaac Paul