New Service! 24/7 Live Chat

We’re really pleased to announce that we’re now able to chat to you online, 24/7!

We’ve been running our live chat service for a number of years in-house, during the day in term time. Now, we’ve joined a team of international libraries to allow you to talk to a qualified librarian at any time that suits you. We’ll still be logging on, but when we’re not online your question will be answered by a librarian at a partner institution. We’re all committed to giving excellent customer service and making sure you get the help you need.

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You can click the ‘Ask Us’ button on the left to chat to us, or the ‘Email us’ link on the right to send us an email message. You can also text, Tweet, Facebook, phone, or pop in and speak to us!

We really hope you enjoy this service. Please send us a message if you have any feedback or questions.

^Laura

Library updates January 2015

Facebook

We’re now on Facebook!  This gives us another route of communication and allows you, our users, to receive library news and updates quickly.  Hopefully this will take off and work well in conjunction with our very active Twitter page.  The more people who like and share our posts makes it more likely that Facebook will show our posts in people’s feeds – so please give us a ‘like’!

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Library jargon

Ever wonder what certain library terms mean? Struggling to understand what we mean when we say…?

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Our handy Libguide is here to help!  We’ve offered definitions for many of the terms we commonly use, and we will continue to build on it over time – this is a work in progress and any suggestions/feedback about the content is valuable to us.  You can feed back using our contact form.

Library Help

We’ve been hard at work expanding our Frequently Asked Questions (FAQs) and making our Library Help page more user-friendly.  Got a question about the library? Search our FAQs for the answer, chat to us live, or submit a question via email or text.  You can also Tweet us, Facebook us, or visit us in person.

You Said We Did

Wonder what we do with complaints or suggestions? We publish these termly as You Said We DidThere is a now a Libguide to display our popular answers.  We’re also adding some of the responses to our FAQ pages so that they are easily searchable.

You said we did