Ask us!

Here in Library and Learning Resources we proudly wear our ‘Here to Help’ badges every day, because that’s exactly what we are – here to help!

Whatever you need help with, we’ve got friendly staff available in person and online.


So, where can I get help?

At the Help Desk

We’ve got a Help Desk at each of our 6 campus libraries and we’re here to answer questions about:

  • Your library account
  • Paying fines
  • Finding library materials
  • Reservations and inter-library loans

You can also speak to a specialist at the Help Desk for:

  • Subject enquiries
  • Finding resources
  • Basic referencing
  • Accessing electronic materials

You can also phone our Help Desks on:

Curzon Library 0121 331 5282
Conservatoire Library 0121 331 5914
Kenrick Library 0121 331 5281
Mary Seacole Library 0121 331 7071
School of Art Library 0121 331 5977
School of Jewellery Library 0121 331 6470


Our online Library Help site is a one-stop portal for information.  You can:

  • Chat to us live
  • Email us
  • Search/browse our extensive FAQs

Our iCity site (accessed via the red tile on the iCity home page) is our central home page:

  • Information about services
  • Access to all electronic resources

We’re also available on social media!

Twitter: @BCULibrary

Facebook: /birminghamcityuniversitylibrary

And of course on this blog!