We need you… Part 2

Graduate PlusLLR

We need students to take part in some focus groups to help us understand your perspective on navigating around our systems to access library resources.

You would be required to attend two sessions, one in May this academic year, and one next academic year in the Spring term.

Each session lasts 2 hours and involves

  1. Scenario based activities to enable us to detail your experiences of accessing library resources. We will assess your customer journey in terms of ease, quality and emotional response.
  2. Focus group discussion

We value your input because understanding your perspectives and hearing ‘your’ voice are essential to the development of our processes and services.

The dates for Session 1 are:

Tuesday 2nd May 1.30pm – 2.30pm

Thursday 4th May 10am – 12noon

Tuesday 9th May 1pm – 3pm

If you are interested in participating please email llrservicedevelopment@bcu.ac.uk 

Participation counts towards your Silver award.

^This was posted on behalf of BCU Graduate+ and Library and Learning Resources.

We need you… Part 1

Graduate PlusLLR

We are looking for as many 1st and 2nd year BCU students as possible to take part in our online survey.

The survey involves completing a scenario based question around finding library resources via our library systems.

We value your input because understanding your perspectives and hearing ‘your’ voice are essential to the development of our processes and services.

If you are interested in participating please email ebase@bcu.ac.uk

Participation counts towards your Bronze award.

 

^This was posted on behalf of BCU Graduate+ and Library and Learning Resources.

National Customer Services Week 2016

It’s National Customer Services Week! Well, it was at the beginning of October – however as this is our busiest time of the academic year, we run ours a bit later than the official week.

Each day a different theme is celebrated:

monday-2016

We’ve uploaded some key information about these themes to our handy Libguide – why not take a look and see what we do to achieve our Customer Service Excellence Award, for example?

This is also the week for you to Have Your Say. Got any comments about the library? We’d love to hear them! You can pop into Curzon, Seacole, Conservatoire or Kenrick to add your comments to the boards there, or just add your comment online!

^Laura