LIKE event – 4th December 2015


On Friday 4th December Library and Learning Resources held the inaugural LIKE event, a place for staff to share knowledge and discuss events they had been to.

Some of the topics we discussed were as follows:


  • PPRG Marketing excellence awards – particularly notable was the University of Huddersfield’s promotion of their online reading lists.
  • ARLIS RDA implementation workshop – a discussion about the implementation of RDA (Resource Description and Access – cataloguing standard)
  • Northumbria Conference on performance management – consumer behaviour research, the idea of “browser’s neck” (tilting your head to read the spines of books!).
  • UX Lib conference – possible research methods for the user experience i.e. cognitive mapping, user diaries.

Social media

  • Development of the Library and Learning Resources blog
  • BCU cataloguers Twitter @BCU_cataloguers
  • Using Sumall for Twitter analytics i.e. thank you tweets


  • Clustering editions on the OPAC – trialling in the BCU sandbox
  • BCU Graduate Plus scheme


  • Use of Tableu for logging enquiries and getting rich data
  • Screenagers – increasing use of the virtual reference library for the new generation


The information shared generated a lot of discussion.  For example, how consumer behaviour research can impact library services, i.e. the layout of items on the shelf, the use of book bags and strategically placed sofas. Looking outside of libraries might lead to some innovative ideas being introduced, and is worth considering for the future.

Overall this was a really useful exercise in sharing knowledge and learning from others’ experiences.  It was interesting to have people in attendance that work in other areas of the library to me – I know nothing about cataloguing, for example, so it was fun to learn about what the cataloguers are up to and the developments in the general field.

Hopefully we will run this again – all Library and Learning Resources staff would be welcome to attend, either to share or just listen!


Laura (Assistant Liaison Librarian)

More coffee and cake!

Following the success of our coffee and cake morning in Curzon Building on 13th November, we held more events across our campus libraries.

20th November – Kenrick Library, City North Campus

25th November – Mary Seacole Library, City South Campus

27th November- Conservatoire Library, City Centre Campus

kenrick3 mu

We spoke to around 200 students in total about where they could get help across the University, including the Library, Centre for Academic Success and the ASK student advisory service.

We asked students for their study tips for the chance to be entered in a prize draw for an Amazon voucher worth £20.

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We will compile and post all of your study tips soon.  Keep an eye out on Twitter for these!

It was great to see so many students (and staff!) engaging with us – special thanks to the lecturer who brought their class over as a group for a tour of Kenrick Library, and thanks to many others who directed their students towards the events.  We hope you all enjoyed them as much as we did, and we certainly hope to run them again soon.


Do you have any feedback about the coffee and cake events? Do you have any suggestions for future events? Please contact us using the comments form here.



Fancy a free lunch?

Are you a first year student at BCU?

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Then come down to one of our focus groups and have your say about the library!

We are interested in you sharing your experience, opinions and understanding of library inductions and information literacy sessions.

As a thanks you will get:

  • FREE food vouchers worth up to £5 to spend in the University cafe
  • FREE refreshments
  • Automatically entered into a £50 Amazon voucher draw for members of the focus groups


We have morning and afternoon sessions, lasting up to an hour and a half, located at both City South and City Centre campuses.

Pick any session that works best for you from the following:

Wednesday 2nd December 11am -12:30pm: Anstey Room, Ravensbury House, City South Campus

Wednesday 2nd December 2:30pm – 4pm: Anstey Room, Ravensbury House, City South Campus
Thursday 10th December: 11am – 12:30pm: Curzon C175, City Centre Campus
Friday 11th December: 11am – 12:30pm: Curzon C183, City Centre Campus

To book go to: 




Image reproduced with kind permission of Getty Images UK under the terms of an exclusive license agreement between BCU and Getty Images.

Post edited 4.12.15 to update link to eventbrite

National Customer Services Week 2015

Last year Library and Learning Resources started celebrating National Customer Services Week.  This is a national yearly campaign run by the Institute of Customer Service, an organisation which helps improve customer service operations.

This year we ran our campaign a little later than the national week (26th-30th October), after the start of term rush was over.  The idea was to target both students and library staff, increasing awareness of our efforts to improve customer service.  A lot of hard work goes on behind the scenes when it comes to making sure we’re doing the best for our customers.  National Customer Service Week allows us to showcase this, but also engage our staff in the process.

Each year is themed, with 2015 as follows:

ncsw monday

We promoted these themes online, and with displays in four of our libraries.  We sent staff a daily email to let them know about the themes and activities, and also to get them considering their own role with regards to delivering excellent customer service.

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Display at Curzon Library.

As well as promoting our services, engagement culture and customer service excellence award, there was also a chance for staff to nominate colleagues for moments of great customer service.  We received 25 nominations in total, which is a great response!

Of course, the most important factor in our development of customer services is you, the customer! We love to hear your thoughts about our services, and where possible we will respond to you directly, and also publish our responses.  We involve our customers in journey mapping sessions and focus groups/surveys to directly understand the impact of our services.

You can get in touch using email/chat via libanswers, via twitter, by phone, or by speaking to any of our Help Desk staff.


^Laura (Assistant Liaison Librarian)

Where Can I Get Help? Coffee and cake event, November 2015

A series of ‘Where Can I Get Help?’ events have been arranged to take place across the University during November.  The aim of these events is to raise awareness to the various teams that are able to help both staff and students and create an opportunity for these teams to promote their services and resources.  These events were publicised via posters, leaflets, emails, iCity and Twitter.

The first event took place on Friday 13 November, just outside the library on level one of Curzon Building from 10am to 12pm.  Situated next to the social learning area, students were able to stop by as they moved through the building.


We set up a display and used two large tables provided by Campus Services. On one table we displayed a variety of our leaflets and business cards, with the other table being used for displaying the study tips that students wrote down on post-it notes which were then displayed on a poster.  This table was also used for coffee, tea, cakes and biscuits, which all went down well!  We handed out lots of leaflets, business cards and refreshments, and had a chance to chat about where students could go to get help.   There were several Library and Learning Resources staff to answers students questions throughout the two hours, and without all of their help the event would not have been a success.  We talked to lots of students throughout the event and gained valuable feedback from them along with lots of useful study tips.


Overall the event was a huge success.  A big thank you must be given to the staff who volunteered to help and made the event not only a huge success but a very enjoyable event to be part of.

If you’d like to get involved, we’re holding three more events in November!


Kenrick Library foyer, City North Campus – Friday 20th November 2015, 10am-12pm.

Mary Seacole Library training room, City South Campus – Wednesday 25th November 2015, 10am-12pm.

Conservatoire Library seminar room, City Centre Campus – Friday 27th November 2015, 10-12pm.


^Laura (Assistant Liaison Librarian) on behalf of Janet Fox.