Supporting you online

Librarians are here, even when they are not here!

Many of you may be familiar with the drop-in support offered by librarians via our Help Desks. Supporting your referencing or database search queries. Well, did you know the library also offers a CHAT facility and maintains a database of Frequently Asked Questions (FAQs)?

So, if you find you are at home, the Help desks are closed or it is a bank holiday and you cannot access a library in person, then remember your library is still here for you.

CHAT – If you want advice or help with any of the resources provided by BCU libraries, visit Live Chat to ask your question, staff are available 24/7. Enquiries could be answered by BCU staff or by a librarian from another university.

chatjan19

 

FAQs – Want to know how to print from your laptop? Book a study room? Write a reference list? Request a book or journal article that the Library doesn’t have? For answers to all of these questions and many more, just go to FAQs, available now on the Library homepage.

FAQblog

 

You can access both Chat and FAQs via the library website – online supports at your fingertips.

 

^Posted of behalf of Fid Bleasdale, Customer Services

Let’s Celebrate!

2019 has seen many aspects of Library & Learning Resource’s (L&LR) work recognised both by the University and externally.

At the start of 2019 L&LR retained the externally validated Customer Service Excellence Award. The Service is now compliant or compliant plus in all but one of the 57 elements.

As Enid Pryce-Jones, (Deputy Director L&LR) commented, “It is testimony to the hard work and dedication of all L&LR staff and the engagement of our partners in BCU – without them there would be no accreditation.”

 

In April it was fabulous to see colleagues from L&LR achieving recognition at BCU’s CFO Awards:

  • the Library Relocation Team won the CFO Portfolio Team Award for Student Transformation – relocating Education from City North’s Kenrick Library to Mary Seacole Library

Llamapeople

 

  • the Curzon Library Customer Services Team won in the Generosity of Spirit Award for their work helping students and staff who use BCU Library

Llama

  • the Stock Management Team (Mary Seacole Library) were nominated in the Continuous Improvement Award category, and finally,
  • Colleagues from the L&LR Collections Team were nominated within the Student Transformation Award.

All fantastic achievements. “It really does prove what an excellent service we provide.” (L&LR SMT)

 

And there’s been more…

In the recent BCU Extra Miles Award 2018/2019 the Library Staff Team were shortlisted for the Team of the Year Award alongside a nomination for Librarian James Dean, shortlisted in the Professional Services Staff of the Year category.

Quite a year so far, I think you’ll agree, demonstrating that  “The L&LR work hard to meet customer needs and deliver services.” (L&LR SMT).

 

^Posted on behalf of Fid Bleasdale, Customer Services.

 

How to … event: Stress

As the university’s main exam period fast approaches we thought we would focus April’s  ‘How to …’ events on Stress.

Stress

Staff will be visiting each of our campus libraries where there will be the opportunity to learn how to …

  • Cope with exams
  • Organise your assignments
  • Find books on relieving stress
  • Get some useful tips on tackling stress
  • Find out who can you help within the University

 

Pop along to one of the sessions detailed below:

Date Location Time
Mon 16th April School of Art Library,

Margaret Street

11:30 to 12:30
Tue 17th April Curzon Library 11:30 to 12:30
Wed 18th April Kenrick Library 11:30 to 12:30
Thu 19th April  School of Jewellery Library, Vittoria Street 10:00 to 11:00
Fri 20th April Mary Seacole Library 11:30 to 12:30

Hope to see you there!

^Posted on behalf of Huizhe Jin and Janet Fox, Customer Services.

 

Image reproduced with kind permission of Getty Images UK under the terms of an exclusive license agreement between BCU and Getty Images.

How to…contact the library

 

Library Help

We are running our How to events next week.

Library staff will be visiting all 5 of our campus libraries to show you how to get help from the library and the various different ways to contact us.

The timetable for the sessions is below:

Date Location Time
Mon 5 March School of Art Library,

Margaret Street

11:30 to 12:30
Tue 6 March Curzon Library 11:30 to 12:30
Wed 7 March Kenrick Library 11:30 to 12:30
Thu 8 March School of Jewellery Library, Vittoria Street 10:00 to 11:00
Fri 9 March Mary Seacole Library 11:30 to 12:30

Hope to see you there!

^Posted on behalf of Huizhe Jin and Janet Fox, Customer Services.

How to… find a study space

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Did you know that the library offers a variety of different study spaces?

Come along to one of our drop in sessions at Seacole Library and

 

  • Find a study space that suits you
  • Learn more about the learning area in the new building at City South Campus
  • Use PC finder
  • Identify study zones within the library

The drop in sessions are running on the following dates and times at Seacole Library:

Monday 5  February 10:00 to 11:00
Tuesday 6  February 11:00 to 12:00
Wednesday 7  February 12:00 to 13:00
Thursday 8  February 13:00 to 14:00
Friday 9  February 12:00 to 13:00

Find us at the comfy seating area in the Library by the Self-Service Machines

 

^ Posted on behalf of Huizhe Jin, Customer Services, Seacole Library