How to … event: Stress

As the university’s main exam period fast approaches we thought we would focus April’s  ‘How to …’ events on Stress.

Stress

Staff will be visiting each of our campus libraries where there will be the opportunity to learn how to …

  • Cope with exams
  • Organise your assignments
  • Find books on relieving stress
  • Get some useful tips on tackling stress
  • Find out who can you help within the University

 

Pop along to one of the sessions detailed below:

Date Location Time
Mon 16th April School of Art Library,

Margaret Street

11:30 to 12:30
Tue 17th April Curzon Library 11:30 to 12:30
Wed 18th April Kenrick Library 11:30 to 12:30
Thu 19th April  School of Jewellery Library, Vittoria Street 10:00 to 11:00
Fri 20th April Mary Seacole Library 11:30 to 12:30

Hope to see you there!

^Posted on behalf of Huizhe Jin and Janet Fox, Customer Services.

 

Image reproduced with kind permission of Getty Images UK under the terms of an exclusive license agreement between BCU and Getty Images.

How to…contact the library

 

Library Help

We are running our How to events next week.

Library staff will be visiting all 5 of our campus libraries to show you how to get help from the library and the various different ways to contact us.

The timetable for the sessions is below:

Date Location Time
Mon 5 March School of Art Library,

Margaret Street

11:30 to 12:30
Tue 6 March Curzon Library 11:30 to 12:30
Wed 7 March Kenrick Library 11:30 to 12:30
Thu 8 March School of Jewellery Library, Vittoria Street 10:00 to 11:00
Fri 9 March Mary Seacole Library 11:30 to 12:30

Hope to see you there!

^Posted on behalf of Huizhe Jin and Janet Fox, Customer Services.

How to… find a study space

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Did you know that the library offers a variety of different study spaces?

Come along to one of our drop in sessions at Seacole Library and

 

  • Find a study space that suits you
  • Learn more about the learning area in the new building at City South Campus
  • Use PC finder
  • Identify study zones within the library

The drop in sessions are running on the following dates and times at Seacole Library:

Monday 5  February 10:00 to 11:00
Tuesday 6  February 11:00 to 12:00
Wednesday 7  February 12:00 to 13:00
Thursday 8  February 13:00 to 14:00
Friday 9  February 12:00 to 13:00

Find us at the comfy seating area in the Library by the Self-Service Machines

 

^ Posted on behalf of Huizhe Jin, Customer Services, Seacole Library

How to…find more than books on the library shelves

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This is the second of our ‘How to…’ pop up events.

Last time we concentrated on Getting Started using the library, this month we are helping you find what else the library has beyond the books on the shelves.

Come along to one of our ‘How to’ sessions and learn more about:

  • Using Summon to find books, journal and newspaper articles
  • How to get the books you need, when another students has them out on loan
  • How to get books that are on the catalogue, but at a different campus
  • How to get books and articles that your library does not hold
Date Times @ Curzon Library Times @ Seacole Library
Mon 6th November 12noon – 1pm  10am – 11am
Tues 7th November 10am – 11am  11am -12noon
Wed 8th November 11am – 12noon  12noon –  1pm
Thurs 9th November 1pm – 2pm  1pm -2pm
Friday 10th November 10am – 11am  11am – 12noon

 

Location of the ‘How to…’ events

Curzon library: meet library staff opposite the entrance on the first floor of the library

Seacole library: meet library staff by the comfy seating area next to the self service machines

Look forward to seeing you there.

^Trudi

 

 

Library Customer Services team – Who are we?

Hello!

We thought we’d stop by and introduce ourselves. We’re the Customer Services team within Library & Learning Resources. You’ll find us at each Library Helpdesk, roving within the larger libraries, and also answering your emails and live chats.

Customer Service Librarians

The Customer Services Librarians at Curzon Library – Bernadette, Laura, Keith and Janet

Our Advisors are the first port of call if you need any help with your library account, finding and borrowing items, using the equipment within the library space, and all general ‘how do I use the library?’ queries.

Our Librarians are here when you need help searching for books, journal articles, statistics, company information… anything which you might need for your assignments and research. We can help you with literature searches, database access, referencing, evaluation of resources, and plenty more!

In addition to our Helpdesks, we run a 24/7 virtual enquiry service! We have an extensive list of FAQs for you to search, as well as 24/7 live chat. We staff this service ourselves during core hours, and our partner libraries from around the world take over out-of-hours. In addition to contacting us via chat, you can phone, text or email us, or message us on social media. All our contact details are on the Library Help site.

We’re passionate about libraries, learning, and helping you get the most out of university. The Customer Services team works together with our library colleagues to make sure you have access to the resources you need, and the tools to use them effectively. Library & Learning Resources are the first department at Birmingham City University to have achieved the Customer Service Excellence standard, which we hope demonstrates our commitment to delivering the best possible service we can.

So, if you have any questions, or would like to find out more about how we can help you, please stop by your BCU library and have a chat with one of our friendly team, or send us a message online. We look forward to hearing from you!

 

^Laura