National Customer Services Week 2016

It’s National Customer Services Week! Well, it was at the beginning of October – however as this is our busiest time of the academic year, we run ours a bit later than the official week.

Each day a different theme is celebrated:

monday-2016

We’ve uploaded some key information about these themes to our handy Libguide – why not take a look and see what we do to achieve our Customer Service Excellence Award, for example?

This is also the week for you to Have Your Say. Got any comments about the library? We’d love to hear them! You can pop into Curzon, Seacole, Conservatoire or Kenrick to add your comments to the boards there, or just add your comment online!

^Laura

Library feedback tree

“Without the library, what is a university?”

One of our favourite things is to listen to our customer’s feedback, good and bad! Positive feedback allows us to celebrate what we do well, and negative feedback tells us where we can improve.

We recently got our gardening gloves out and created some feedback trees in Curzon, Mary Seacole, Conservatoire and Kenrick Libraries.  We left some paper leaves out and asked you to fill the trees with your comments.

Conservatoire Tree

We received lots of feedback about study space, computers and study rooms at Curzon, as well as lots of nice comments about our staff and resources overall.  We’re going to address the space issue very soon by promoting the underused study space outside of our libraries, and we will pass on your feedback about how much you appreciate our hard-working staff.

Some of my personal favourites were these thinkers:

20160316_095427

Many thanks to everybody who took the time to write their comments.  We’re hoping to compile these soon for you all to read, so keep an eye out!

^Laura