How to … Carry on studying through the vacation

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Following on from the success of our two previous “How to …” pop up events (Getting Started and Finding more than books on the library shelves)  we are running a third  to highlight the following:

  • How to access resources when you are not in University
  • Use the library during vacation
  • Get help when Library’s closed (FAQs)
  • Use other University libraries (SCONUL)

The Customer Services team will be running these sessions at both Curzon Library and Mary Seacole Library on:

Monday 4 December 10am to 11am
Tuesday 5 December 11am to 12pm
Wednesday 6 December 12pm to 1pm
Thursday 7 December 1pm to 2pm
Friday 8 December 10am to 11am

Location of the “How to…” events

Curzon Library: meet library staff on the ground floor opposite the Help Desk.

Seacole Library: meet library staff by the library office door, near Printer/Photocopiers.

 

Look forward to seeing you there.

^Trudi

Ask us!

Here in Library and Learning Resources we proudly wear our ‘Here to Help’ badges every day, because that’s exactly what we are – here to help!

Whatever you need help with, we’ve got friendly staff available in person and online.

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So, where can I get help?

At the Help Desk

We’ve got a Help Desk at each of our 6 campus libraries and we’re here to answer questions about:

  • Your library account
  • Paying fines
  • Finding library materials
  • Reservations and inter-library loans

You can also speak to a specialist at the Help Desk for:

  • Subject enquiries
  • Finding resources
  • Basic referencing
  • Accessing electronic materials

You can also phone our Help Desks on:

Curzon Library 0121 331 5282
Conservatoire Library 0121 331 5914
Kenrick Library 0121 331 5281
Mary Seacole Library 0121 331 7071
School of Art Library 0121 331 5977
School of Jewellery Library 0121 331 6470

Online

Our online Library Help site is a one-stop portal for information.  You can:

  • Chat to us live
  • Email us
  • Search/browse our extensive FAQs

Our iCity site (accessed via the red tile on the iCity home page) is our central home page:

  • Information about services
  • Access to all electronic resources

We’re also available on social media!

Twitter: @BCULibrary

Facebook: /birminghamcityuniversitylibrary

And of course on this blog!

^Laura

Where Can I Get Help? Coffee and cake event, November 2015

A series of ‘Where Can I Get Help?’ events have been arranged to take place across the University during November.  The aim of these events is to raise awareness to the various teams that are able to help both staff and students and create an opportunity for these teams to promote their services and resources.  These events were publicised via posters, leaflets, emails, iCity and Twitter.

The first event took place on Friday 13 November, just outside the library on level one of Curzon Building from 10am to 12pm.  Situated next to the social learning area, students were able to stop by as they moved through the building.

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We set up a display and used two large tables provided by Campus Services. On one table we displayed a variety of our leaflets and business cards, with the other table being used for displaying the study tips that students wrote down on post-it notes which were then displayed on a poster.  This table was also used for coffee, tea, cakes and biscuits, which all went down well!  We handed out lots of leaflets, business cards and refreshments, and had a chance to chat about where students could go to get help.   There were several Library and Learning Resources staff to answers students questions throughout the two hours, and without all of their help the event would not have been a success.  We talked to lots of students throughout the event and gained valuable feedback from them along with lots of useful study tips.

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Overall the event was a huge success.  A big thank you must be given to the staff who volunteered to help and made the event not only a huge success but a very enjoyable event to be part of.

If you’d like to get involved, we’re holding three more events in November!

 

Kenrick Library foyer, City North Campus – Friday 20th November 2015, 10am-12pm.

Mary Seacole Library training room, City South Campus – Wednesday 25th November 2015, 10am-12pm.

Conservatoire Library seminar room, City Centre Campus – Friday 27th November 2015, 10-12pm.

 

^Laura (Assistant Liaison Librarian) on behalf of Janet Fox.