How to event: Mental Health

This month’s “How to…” event is on raising awareness about Mental Health.

mental health

We are running a series of drop in sessions at each of our campus libraries (details below) where you can learn to how …

  • Find books  and further information on mental health
  • Find out who can help you within the University
  • Use the ‘Big White Wall’ 

Workshops on the ‘Big White Wall’ are also available on Tuesday 15 May 3pm-4pm and Friday 18 May 11am-12pm, both sessions are in both in Curzon room 317. No need to book just turn up.

You can also book on free massage sessions at City South. These sessions are offered by BSc (Hons) Sports Therapy students and can be booked here

Details of when and where the “How to…” event is happening:

Date Location Time
Mon 14th May School of Art Library,

Margaret Street

11:30 to 12:30
Tue 15th May Curzon Library 11:30 to 12:30
Wed 16th May Kenrick Library 11:30 to 12:30
Thu 17th May School of Jewellery Library, Vittoria Street 11.00 to 12.00
Fri 18th May Mary Seacole Library 11:30 to 12:30

Hope to see you there!

^Posted on behalf of Huizhe Jin and Janet Fox, Customer Services.

Image reproduced with kind permission of Getty Images UK under the terms of an exclusive license agreement between BCU and Getty Images.

Fancy winning some Amazon vouchers? Our ebook survey is live!

The Library & Learning Resources Systems Team want to hear about your experiences with eBooks here at BCU.  As a result, we are running a short survey which should take no more than 10 minutes of your time.

All those students who partake will be able to enter a prize draw to win some Amazon Vouchers.  All data collected in this survey will be held securely.  We would welcome your responses by 15th May.

Just click on the link below to take part:

https://www.surveymonkey.co.uk/r/ebooksurvey2018

Many thanks for your help.

 

^Posted on behalf of The Library & Learning Resources Systems Team.

Customer Service Excellence

An effective library is at the heart of a successful student’s study at university – whether it’s the physical library of books and study space or the virtual library of online resources and databases. But most important is that library users have a successful experience of using the library.

BCU’s Library and Learning Resources (LLR) have had their Customer Services Excellence award review recently – and have passed with flying colours. Among the external assessor’s comments were:

LLR have taken on board … to engage more with students on navigation, space, and noise. The Be Considerate campaign has given more information on these issues and clearer signage has been installed.’

LLR use the acronym CSE [Customer Service Excellence] and this is now becoming everyday language. The acronym is used to mean providing excellent service as opposed to referring to the CSE Standard. This has helped embed an ethos where everything that LLR do in terms of delivering and improving services, is natural and not contrived to meet the Standard

‘… all of the students interviewed confirmed they were satisfied with LLR – ‘they are brilliant and always try to help you’’

But we don’t intend to stop here. There are plans in store to improve access to books and electronic resources, to identify ways of engaging students in selecting the books they need, improve the library website and look at how the space in the library can better respond to students’ changing needs.

If you have any questions, comments or complaints about the library, please let us know so we can sort it out. If you have had a good experience, please let us know too – and tell your friends!

Changes to the Curzon High Demand Collection

We are working on integrating our High Demand Collection stock into the main Curzon library (April 2018):

  • In-demand stock will be changed from a 4 hour loan to a 1 day loan. This will make it easier to access our book stock – particularly for commuter and part-time students who may not be able to borrow a 4 hour loan.
  • As each item is changed, it will be interfiled within the main book sequence and the new loan period will be reflected on the library catalogue. This will make it much simpler to browse the shelves as all copies of the same book will be in one place.
  • Theses from the High Demand Collection will also move into the main library.
  • The reservations awaiting collection will be moving closer to the Library Help Desk.

We anticipate that the stock moves will be complete by mid-May.

^Laura

Ebook Central: Get ready for a new e-book service

On the 25th April e-books currently available on MyiLibrary will be migrating to a new platform called Ebook Central. Keep reading for details of Ebook Central’s great features, some of the online sources of help available with using Ebook Central and if you’re a MyiLibrary user some of the steps you might want to take before the migration takes place.

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