Golden Ticket Hunt 2018

Welcome to the new academic year. It’s time to go on a Golden Ticket hunt!

Starting Monday 17th September for 3 weeks, Golden Tickets will be hidden in our BCU Libraries. Each Golden Ticket found wins a prize!

Each day check for any photo clues posted on our social media sites, Twitter, Facebook or Instagram to help you find out where each Golden Ticket is hidden!

The competition runs from Monday 17th September to Friday 5th October.

You’ve got to be in it to win it…so follow our social media sites today to be ready to get hunting from the 17th!

Good luck.

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Library Customer Services team – Who are we?


We thought we’d stop by and introduce ourselves. We’re the Customer Services team within Library & Learning Resources. You’ll find us at each Library Helpdesk, roving within the larger libraries, and also answering your emails and live chats.

Customer Service Librarians

The Customer Services Librarians at Curzon Library – Bernadette, Laura, Keith and Janet

Our Advisors are the first port of call if you need any help with your library account, finding and borrowing items, using the equipment within the library space, and all general ‘how do I use the library?’ queries.

Our Librarians are here when you need help searching for books, journal articles, statistics, company information… anything which you might need for your assignments and research. We can help you with literature searches, database access, referencing, evaluation of resources, and plenty more!

In addition to our Helpdesks, we run a 24/7 virtual enquiry service! We have an extensive list of FAQs for you to search, as well as 24/7 live chat. We staff this service ourselves during core hours, and our partner libraries from around the world take over out-of-hours. In addition to contacting us via chat, you can phone, text or email us, or message us on social media. All our contact details are on the Library Help site.

We’re passionate about libraries, learning, and helping you get the most out of university. The Customer Services team works together with our library colleagues to make sure you have access to the resources you need, and the tools to use them effectively. Library & Learning Resources are the first department at Birmingham City University to have achieved the Customer Service Excellence standard, which we hope demonstrates our commitment to delivering the best possible service we can.

So, if you have any questions, or would like to find out more about how we can help you, please stop by your BCU library and have a chat with one of our friendly team, or send us a message online. We look forward to hearing from you!



Curzon Library tours

As part of the Birmingham City University welcome week, we’re running tours of Curzon Library on the following dates/times:

18th September
11:15am  1:15pm  3:15pm
19th September
 11:15am  1:15pm  3:15pm

20th September

BCU Welcome Fair all day – pop along and grab some goodies at our stand!
21st September
 11:15am  1:15pm 3:15pm
22nd September
 11:15am  1:15pm  3:15pm
25th September
 11:15am  1:15pm  3:15pm
26th September
 11:15am  1:15pm  3:15pm
27th September
 11:15am  1:15pm  3:15pm
28th September
 11:15am  1:15pm  3:15pm
29th September
 11:15am  1:15pm  3:15pm

No need to book, you’re welcome to just turn up and see what we have to offer!


Top 5… Reasons to attend your library induction!

So, you’ve been invited to a library induction? We’d love to see you and introduce you to our services, and here are the top reasons why:

1. You’ll get to know your library

We’re not scary, honest! We’re here to help you get the most out of your course, and give you the tools you need to succeed. A library is so much more than books, and we can’t wait to introduce you to our friendly staff, our amazing spaces, and the millions of resources you have access to!


2. We’re better than Google

It’s true, we are! We’ve got specialist resources and staff to help you with your assignments. Try our search engine Summon to find books, articles and more – which you can access immediately.

3. We can help you get the best marks

Want to impress your tutor? Visit our Help Desk or book a tutorial with a subject specialist to help you improve your results. We can teach you how to critically evaluate resources, and find trustworthy and valuable information.

4. You’ll learn how to be an expert searcher!

There’s nothing better than being able to find exactly what you need, when you need it (hopefully not the night before an assignment is due…). We’ll give you the tools to achieve the best results.Search_v2







5. We’ll teach you skills for life

At this point you’re probably not thinking much past the first week of term, but during your time at University you’ll gain some serious life-skills which will help you succeed in the future. Your ability to find and evaluate information will come in very handy when you’re job-hunting, bargain-hunting, house-hunting… just about in every area of life, to be honest!

Top 5… Frequently Asked Questions during Welcome Week!

Firstly… welcome to BCU!

We know you get a lot of information during your first few weeks, and we want to make it easier for you to get the info you need.

Here’s the top 5 things you should know about the library in your first week!

1. What’s my borrower number?

This is your 8 digit student number plus the issue number on your ID card. In the below case it would be 4400694302.


2. What is my library PIN?

Your 4 digit PIN was sent to your university email when you enrolled. You can ask for your PIN at the Help Desk or reset your PIN on the library catalogue.

3. Can I eat or drink in the library?

We know it’s nice to have a bite to eat while you study, but because hot food can be disruptive to other users we ask that you eat it in the café areas and not in the library itself. Cold food and drinks in sealed containers may be consumed in the library.

4. How can I borrow a book?

You can borrow books using the self-service machines. You will need your ID card and 4 digit PIN.


5. How do I print?

You can print from any university PC using the Uniflow printing system. For                  instructions, please visit

Enjoy Welcome Week!