Getting started in the library

 

helpdesk

Library staff will be holding Welcome events in first few weeks (23rd September – 18th October) to help you with any library related questions in the library.

 

Days and Times:

 

Day Time Location
Monday, Tuesday, Wednesday, Thursday and Friday 11am to 12pm Curzon Library
Wednesday 12pm to 1pm Margaret Street Library
Wednesday 12pm to 1pm St Paul’s Library
Monday, Tuesday, Wednesday, Thursday, and Friday 11am to 12pm Mary Seacole Library

 Library things that will help you during your course:

  • Birmingham City University has four libraries: Curzon, Mary Seacole, School of Art and School of Jewellery. Each contain a wealth of printed material to support courses taught at the respective campus.
  • Attend a library tour – to find out the location of your books
  • Make a note of your library PIN – you will need this to take books out of the library
  • Find the best space for you to study in the library
  • Meet the Customer Services Team (which include Advisors, Supervisors and Librarians) at the Library Help Desk – they are a friendly bunch
  • Have a look as your online subject guide for subject specific resources and to find out who your librarians are

^ Posted on behalf of Janet Fox and Huizhe Jin, Customer Services Team

How to…contact the library

 

Library Help

We are running our How to events next week.

Library staff will be visiting all 5 of our campus libraries to show you how to get help from the library and the various different ways to contact us.

The timetable for the sessions is below:

Date Location Time
Mon 5 March School of Art Library,

Margaret Street

11:30 to 12:30
Tue 6 March Curzon Library 11:30 to 12:30
Wed 7 March Kenrick Library 11:30 to 12:30
Thu 8 March School of Jewellery Library, Vittoria Street 10:00 to 11:00
Fri 9 March Mary Seacole Library 11:30 to 12:30

Hope to see you there!

^Posted on behalf of Huizhe Jin and Janet Fox, Customer Services.

How to… find a study space

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Did you know that the library offers a variety of different study spaces?

Come along to one of our drop in sessions at Seacole Library and

 

  • Find a study space that suits you
  • Learn more about the learning area in the new building at City South Campus
  • Use PC finder
  • Identify study zones within the library

The drop in sessions are running on the following dates and times at Seacole Library:

Monday 5  February 10:00 to 11:00
Tuesday 6  February 11:00 to 12:00
Wednesday 7  February 12:00 to 13:00
Thursday 8  February 13:00 to 14:00
Friday 9  February 12:00 to 13:00

Find us at the comfy seating area in the Library by the Self-Service Machines

 

^ Posted on behalf of Huizhe Jin, Customer Services, Seacole Library

How to… events (September to December 2017)

As you may be aware the Customer Services team have started running monthly ‘How to… Events’ based on our most frequently asked questions (FAQs).  We run these events at different times during the week to try and talk to as many students as possible. We try to have a Librarian and Library Advisor on each day and sometimes staff from other sections have kindly volunteered to help out too.  We advertise these events through various means from posters around the library to social media and of course through our Communications Coordinator – Stewart.

 

Getting Started

The first event theme was ‘Getting Started’ where we explained to students what their library borrower number and PIN are, how to use the catalogue to search for books and how to use the MFDs.  Luckily for us at Curzon, Steve Saunders (Uniflow Systems Administrator) kindly volunteered to help too, he proved invaluable and had lots of students asking questions about printing.

Using more than books

The second event was based on ‘Using more than the books on the library shelves’. This was to explain to students that there are a lot more resources available to them, than just the books on the shelves.  Many student browse the shelves and miss out on all the ‘other stuff’.  We explained about searching the catalogue to find books using keywords, how to reserve books that were already out on loan.  We also demonstrated how to search Summon to find journal articles.  Kip (Supervisor, Inter-library Loans) was also there to tell students how to obtain material that they could not access via the library tile (ILL).

Studying over Christmas

The December event was all about ‘Studying over Christmas’ explaining how the library remains open over the vacation for them to be able to come in and study if they wanted to.  We also promoted SCONUL access, so they could use other university libraries, if they were going home for Christmas.  This event was very popular as a lot of our students did not know that the library stayed open over vacations and surprisingly very few knew about SCONUL.

 

I really enjoy running these events and take great delight in engaging with our customers who are always grateful of any information that will help them with their studies.  We need to carry on spreading the word about all our wonderful services, resources and most importantly our staff who are always there willing to help in any way that they can.

We will be running even more events in 2018 from ‘study spaces’ to ‘coping with exams’.  We hope these prove as popular as those already run or even better exceed our expectations.

 

^Posted on behalf of Janet Fox

How to … Carry on studying through the vacation

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Following on from the success of our two previous “How to …” pop up events (Getting Started and Finding more than books on the library shelves)  we are running a third  to highlight the following:

  • How to access resources when you are not in University
  • Use the library during vacation
  • Get help when Library’s closed (FAQs)
  • Use other University libraries (SCONUL)

The Customer Services team will be running these sessions at both Curzon Library and Mary Seacole Library on:

Monday 4 December 10am to 11am
Tuesday 5 December 11am to 12pm
Wednesday 6 December 12pm to 1pm
Thursday 7 December 1pm to 2pm
Friday 8 December 10am to 11am

Location of the “How to…” events

Curzon Library: meet library staff on the ground floor opposite the Help Desk.

Seacole Library: meet library staff by the library office door, near Printer/Photocopiers.

 

Look forward to seeing you there.

^Trudi