How to… events (September to December 2017)

As you may be aware the Customer Services team have started running monthly ‘How to… Events’ based on our most frequently asked questions (FAQs).  We run these events at different times during the week to try and talk to as many students as possible. We try to have a Librarian and Library Advisor on each day and sometimes staff from other sections have kindly volunteered to help out too.  We advertise these events through various means from posters around the library to social media and of course through our Communications Coordinator – Stewart.

 

Getting Started

The first event theme was ‘Getting Started’ where we explained to students what their library borrower number and PIN are, how to use the catalogue to search for books and how to use the MFDs.  Luckily for us at Curzon, Steve Saunders (Uniflow Systems Administrator) kindly volunteered to help too, he proved invaluable and had lots of students asking questions about printing.

Using more than books

The second event was based on ‘Using more than the books on the library shelves’. This was to explain to students that there are a lot more resources available to them, than just the books on the shelves.  Many student browse the shelves and miss out on all the ‘other stuff’.  We explained about searching the catalogue to find books using keywords, how to reserve books that were already out on loan.  We also demonstrated how to search Summon to find journal articles.  Kip (Supervisor, Inter-library Loans) was also there to tell students how to obtain material that they could not access via the library tile (ILL).

Studying over Christmas

The December event was all about ‘Studying over Christmas’ explaining how the library remains open over the vacation for them to be able to come in and study if they wanted to.  We also promoted SCONUL access, so they could use other university libraries, if they were going home for Christmas.  This event was very popular as a lot of our students did not know that the library stayed open over vacations and surprisingly very few knew about SCONUL.

 

I really enjoy running these events and take great delight in engaging with our customers who are always grateful of any information that will help them with their studies.  We need to carry on spreading the word about all our wonderful services, resources and most importantly our staff who are always there willing to help in any way that they can.

We will be running even more events in 2018 from ‘study spaces’ to ‘coping with exams’.  We hope these prove as popular as those already run or even better exceed our expectations.

 

^Posted on behalf of Janet Fox

LIKE event – 12th December 2017

libraryandlearningresourcesinformationandknowledgeexchangeedited

Today we held our first LIKE event in a long while! These events are really good to bring staff from across Library & Learning Resources together, to informally talk about conferences, courses and visits we’ve been to, or new things we’ve come across.

Despite the snow providing some difficulties for staff getting into work, the promise of Christmas treats lured a few of us in!

20171212_160217

Highlights of experiences shared included:

A visit to Aston University Library which was really interesting to compare how we handle payments, reservations, room bookings, social media and signage. Our staff were particularly impressed by the helpful colour-coded dewey signs and leaflets, and by Cyril the Squirrel, the social media mascot! There’s definitely a lot we learn from taking part in these visits, so a big thank you to the Mercian Collaboration who organise them throughout the Midlands.

Another member of staff visited The Library of Birmingham, in particular to look at the employability and entrepreneurship centre, as well as the black history archives. She was impressed by both places – there are some amazing workshops run each month for budding entrepreneurs, and the archives are an incredibly rich resource that would enhance the research of our Black Studies students.

One of the difficult things when you’re in a fast-paced environment such as an academic library is keeping up with the HE sector itself, and one person in the group recommended the Wonkhe Monday Briefing email as a snapshot of new things happening in the sector. We all agreed that this type of resource is really important for our service development.

Lastly, we talked about using Twitter to our advantage. One of our Collection Management Librarians uses Twitter to see what our academics are reading, which is a brilliant way of finding out what they’d recommend we buy for the library. I use Twitter to follow other librarians from all sectors, and learn a lot from their experiences and ideas. We highly recommend it as an easy form of horizon scanning!

Thank you to L&LR staff for sharing!

^Laura

How to … Carry on studying through the vacation

blog-logo

Following on from the success of our two previous “How to …” pop up events (Getting Started and Finding more than books on the library shelves)  we are running a third  to highlight the following:

  • How to access resources when you are not in University
  • Use the library during vacation
  • Get help when Library’s closed (FAQs)
  • Use other University libraries (SCONUL)

The Customer Services team will be running these sessions at both Curzon Library and Mary Seacole Library on:

Monday 4 December 10am to 11am
Tuesday 5 December 11am to 12pm
Wednesday 6 December 12pm to 1pm
Thursday 7 December 1pm to 2pm
Friday 8 December 10am to 11am

Location of the “How to…” events

Curzon Library: meet library staff on the ground floor opposite the Help Desk.

Seacole Library: meet library staff by the library office door, near Printer/Photocopiers.

 

Look forward to seeing you there.

^Trudi

How to…find more than books on the library shelves

blog-logo

 

This is the second of our ‘How to…’ pop up events.

Last time we concentrated on Getting Started using the library, this month we are helping you find what else the library has beyond the books on the shelves.

Come along to one of our ‘How to’ sessions and learn more about:

  • Using Summon to find books, journal and newspaper articles
  • How to get the books you need, when another students has them out on loan
  • How to get books that are on the catalogue, but at a different campus
  • How to get books and articles that your library does not hold
Date Times @ Curzon Library Times @ Seacole Library
Mon 6th November 12noon – 1pm  10am – 11am
Tues 7th November 10am – 11am  11am -12noon
Wed 8th November 11am – 12noon  12noon –  1pm
Thurs 9th November 1pm – 2pm  1pm -2pm
Friday 10th November 10am – 11am  11am – 12noon

 

Location of the ‘How to…’ events

Curzon library: meet library staff opposite the entrance on the first floor of the library

Seacole library: meet library staff by the comfy seating area next to the self service machines

Look forward to seeing you there.

^Trudi