Improvement works in Curzon Library Summer 2018

Birmingham Uni 10-11-15 0402 re

Over the summer we’re going to be making some changes to Curzon Library.

During June we will be working in the central area of level 1 (near the entrance/exit), removing the seating areas, PCs, and printers to make way for new shelving and study space.

The printers, top-up machines and library catalogues will move to new locations on level 1. The self-service machines will remain near the entrance/exit gates.

New shelving will be installed upstairs, providing us with some much needed room for expansion of the library stock.

By the end of July we will have installed the seating/tables on level 1, and we will be getting ready to reinstall the PCs downstairs on level 0.

 

We expect there will be some noise disruption whilst furniture is dismantled and rebuilt, and some of the equipment (self-service, printers etc.) will be out of use for a short period whilst it is being moved. We have duplicate equipment on the ground floor, and staff will be on hand to help you find what you need.

 

^Laura

 

How to… get started at Seacole Library

seacole building

You may have seen that Kenrick Library at City North Campus is closing it’s doors for good Friday 1st June and students from the School of Education are moving to City South Campus.

To welcome and help familiarise School of Education students with Seacole Library, Customer Services staff are running three drop in sessions. These are planned for the week commencing 4th June.

Pop along to find out:

  • what services we offer at Seacole Library
  • find out where things are
  • meet the staff who are on hand to help you

Drop ins are scheduled for:

Monday 4th June 11am – 12noon

Wednesday 6th June 11am – 12noon

Friday 8th June 11am – 12 noon

Meet staff opposite the library helpdesk.

Hope to see you there!

^Posted on behalf of Huizhe Jin and Janet Fox, Customer Services.

How to event: Mental Health

This month’s “How to…” event is on raising awareness about Mental Health.

mental health

We are running a series of drop in sessions at each of our campus libraries (details below) where you can learn to how …

  • Find books  and further information on mental health
  • Find out who can help you within the University
  • Use the ‘Big White Wall’ 

Workshops on the ‘Big White Wall’ are also available on Tuesday 15 May 3pm-4pm and Friday 18 May 11am-12pm, both sessions are in both in Curzon room 317. No need to book just turn up.

You can also book on free massage sessions at City South. These sessions are offered by BSc (Hons) Sports Therapy students and can be booked here

Details of when and where the “How to…” event is happening:

Date Location Time
Mon 14th May School of Art Library,

Margaret Street

11:30 to 12:30
Tue 15th May Curzon Library 11:30 to 12:30
Wed 16th May Kenrick Library 11:30 to 12:30
Thu 17th May School of Jewellery Library, Vittoria Street 11.00 to 12.00
Fri 18th May Mary Seacole Library 11:30 to 12:30

Hope to see you there!

^Posted on behalf of Huizhe Jin and Janet Fox, Customer Services.

Image reproduced with kind permission of Getty Images UK under the terms of an exclusive license agreement between BCU and Getty Images.

Customer Service Excellence

An effective library is at the heart of a successful student’s study at university – whether it’s the physical library of books and study space or the virtual library of online resources and databases. But most important is that library users have a successful experience of using the library.

BCU’s Library and Learning Resources (LLR) have had their Customer Services Excellence award review recently – and have passed with flying colours. Among the external assessor’s comments were:

LLR have taken on board … to engage more with students on navigation, space, and noise. The Be Considerate campaign has given more information on these issues and clearer signage has been installed.’

LLR use the acronym CSE [Customer Service Excellence] and this is now becoming everyday language. The acronym is used to mean providing excellent service as opposed to referring to the CSE Standard. This has helped embed an ethos where everything that LLR do in terms of delivering and improving services, is natural and not contrived to meet the Standard

‘… all of the students interviewed confirmed they were satisfied with LLR – ‘they are brilliant and always try to help you’’

But we don’t intend to stop here. There are plans in store to improve access to books and electronic resources, to identify ways of engaging students in selecting the books they need, improve the library website and look at how the space in the library can better respond to students’ changing needs.

If you have any questions, comments or complaints about the library, please let us know so we can sort it out. If you have had a good experience, please let us know too – and tell your friends!

How to … Carry on studying through the vacation

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Following on from the success of our two previous “How to …” pop up events (Getting Started and Finding more than books on the library shelves)  we are running a third  to highlight the following:

  • How to access resources when you are not in University
  • Use the library during vacation
  • Get help when Library’s closed (FAQs)
  • Use other University libraries (SCONUL)

The Customer Services team will be running these sessions at both Curzon Library and Mary Seacole Library on:

Monday 4 December 10am to 11am
Tuesday 5 December 11am to 12pm
Wednesday 6 December 12pm to 1pm
Thursday 7 December 1pm to 2pm
Friday 8 December 10am to 11am

Location of the “How to…” events

Curzon Library: meet library staff on the ground floor opposite the Help Desk.

Seacole Library: meet library staff by the library office door, near Printer/Photocopiers.

 

Look forward to seeing you there.

^Trudi