Fancy winning some Amazon vouchers? Our ebook survey is live!

The Library & Learning Resources Systems Team want to hear about your experiences with eBooks here at BCU.  As a result, we are running a short survey which should take no more than 10 minutes of your time.

All those students who partake will be able to enter a prize draw to win some Amazon Vouchers.  All data collected in this survey will be held securely.  We would welcome your responses by 15th May.

Just click on the link below to take part:

https://www.surveymonkey.co.uk/r/ebooksurvey2018

Many thanks for your help.

 

^Posted on behalf of The Library & Learning Resources Systems Team.

Customer Service Excellence

An effective library is at the heart of a successful student’s study at university – whether it’s the physical library of books and study space or the virtual library of online resources and databases. But most important is that library users have a successful experience of using the library.

BCU’s Library and Learning Resources (LLR) have had their Customer Services Excellence award review recently – and have passed with flying colours. Among the external assessor’s comments were:

LLR have taken on board … to engage more with students on navigation, space, and noise. The Be Considerate campaign has given more information on these issues and clearer signage has been installed.’

LLR use the acronym CSE [Customer Service Excellence] and this is now becoming everyday language. The acronym is used to mean providing excellent service as opposed to referring to the CSE Standard. This has helped embed an ethos where everything that LLR do in terms of delivering and improving services, is natural and not contrived to meet the Standard

‘… all of the students interviewed confirmed they were satisfied with LLR – ‘they are brilliant and always try to help you’’

But we don’t intend to stop here. There are plans in store to improve access to books and electronic resources, to identify ways of engaging students in selecting the books they need, improve the library website and look at how the space in the library can better respond to students’ changing needs.

If you have any questions, comments or complaints about the library, please let us know so we can sort it out. If you have had a good experience, please let us know too – and tell your friends!

Changes to the Curzon High Demand Collection

We are working on integrating our High Demand Collection stock into the main Curzon library (April 2018):

  • In-demand stock will be changed from a 4 hour loan to a 1 day loan. This will make it easier to access our book stock – particularly for commuter and part-time students who may not be able to borrow a 4 hour loan.
  • As each item is changed, it will be interfiled within the main book sequence and the new loan period will be reflected on the library catalogue. This will make it much simpler to browse the shelves as all copies of the same book will be in one place.
  • Theses from the High Demand Collection will also move into the main library.
  • The reservations awaiting collection will be moving closer to the Library Help Desk.

We anticipate that the stock moves will be complete by mid-May.

^Laura

Don’t just eat your GREENS, work amongst them too!

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We have all heard about the health benefits of green leafy vegetables on our bodies but did you also know that surrounding yourself around green leafy plants can also have health benefits on our bodies too? Numerous scientific studies have shown that just adding some green indoor plants to a workplace environment can bring major positive benefits to workers. Maybe we should consider adding some green indoor plants to our workspace at BCU.

 Here are the top five benefits that ‘Greening Up’ indoor workspaces can bring:

  1. They can decrease stress. The colour green is believed to have a relaxing and calming effect on humans, which can help bring down work related tension, anxiety, anger and hostilities, which all helps to lift workers’ spirits and makes a happy working environment for everyone. https://www.verywellmind.com/color-psychology-green-2795817

Continue reading

New library room bookings system

From Monday 8th January we have a new room bookings system in place for Curzon Library, which includes the individual/group study rooms within the library, as well as the new study rooms within the Open Learning Zone in Curzon B (available as soon as the area is fully open).

The new form is easy to use – just select up to two hours and confirm your booking within 1 hour by clicking the link sent to your university email.

Room bookings

The new link is available here – please update your old bookmarks!

General rules for study rooms

  1. Please don’t exceed the maximum number of people stated on the door to each room! Sometimes we find 4 or 5 people squished into a 2-person room – asides from being really uncomfortable for you, it’s a health and safety issue. Group rooms are available, plus there’s loads of space in Curzon B for group study.
  2. Remember that most of our study rooms are within the yellow quiet zones. They aren’t soundproof, so if you’re chatting loudly or playing music, you’re potentially disturbing those around you who are trying to study.
  3. No food or drinks allowed! It’s a small space, often with computer equipment present. Spillages, litter and smelly food make it unpleasant for those using the room after you, so we ask that you eat/drink in the designated cafe areas within the building. Plus, it’s good to have a break from studying.
  4. Please don’t leave belongings in the rooms when you’re not in there – we wouldn’t want them to go missing, and it’s not fair to other students who are prevented from using the space because of it. If we find unattended bags/laptops/coats in rooms then we will ask security officers to remove them.

^Laura