Supporting you online

Librarians are here, even when they are not here!

Many of you may be familiar with the drop-in support offered by librarians via our Help Desks. Supporting your referencing or database search queries. Well, did you know the library also offers a CHAT facility and maintains a database of Frequently Asked Questions (FAQs)?

So, if you find you are at home, the Help desks are closed or it is a bank holiday and you cannot access a library in person, then remember your library is still here for you.

CHAT – If you want advice or help with any of the resources provided by BCU libraries, visit Live Chat to ask your question, staff are available 24/7. Enquiries could be answered by BCU staff or by a librarian from another university.

chatjan19

 

FAQs – Want to know how to print from your laptop? Book a study room? Write a reference list? Request a book or journal article that the Library doesn’t have? For answers to all of these questions and many more, just go to FAQs, available now on the Library homepage.

FAQblog

 

You can access both Chat and FAQs via the library website – online supports at your fingertips.

 

^Posted of behalf of Fid Bleasdale, Customer Services