2019 has seen many aspects of Library & Learning Resource’s (L&LR) work recognised both by the University and externally.
At the start of 2019 L&LR retained the externally validated Customer Service Excellence Award. The Service is now compliant or compliant plus in all but one of the 57 elements.
As Enid Pryce-Jones, (Deputy Director L&LR) commented, “It is testimony to the hard work and dedication of all L&LR staff and the engagement of our partners in BCU – without them there would be no accreditation.”
In April it was fabulous to see colleagues from L&LR achieving recognition at BCU’s CFO Awards:
- the Library Relocation Team won the CFO Portfolio Team Award for Student Transformation – relocating Education from City North’s Kenrick Library to Mary Seacole Library
- the Curzon Library Customer Services Team won in the Generosity of Spirit Award for their work helping students and staff who use BCU Library
- the Stock Management Team (Mary Seacole Library) were nominated in the Continuous Improvement Award category, and finally,
- Colleagues from the L&LR Collections Team were nominated within the Student Transformation Award.
All fantastic achievements. “It really does prove what an excellent service we provide.” (L&LR SMT)
And there’s been more…
In the recent BCU Extra Miles Award 2018/2019 the Library Staff Team were shortlisted for the Team of the Year Award alongside a nomination for Librarian James Dean, shortlisted in the Professional Services Staff of the Year category.
Quite a year so far, I think you’ll agree, demonstrating that “The L&LR work hard to meet customer needs and deliver services.” (L&LR SMT).
^Posted on behalf of Fid Bleasdale, Customer Services.