We need students to take part in some focus groups to help us understand your perspective on navigating around our systems to access library resources.
You would be required to attend two sessions, one in May this academic year, and one next academic year in the Spring term.
Each session lasts 2 hours and involves
- Scenario based activities to enable us to detail your experiences of accessing library resources. We will assess your customer journey in terms of ease, quality and emotional response.
- Focus group discussion
We value your input because understanding your perspectives and hearing ‘your’ voice are essential to the development of our processes and services.
The dates for Session 1 are:
Tuesday 2nd May 1.30pm – 2.30pm
Thursday 4th May 10am – 12noon
Tuesday 9th May 1pm – 3pm
If you are interested in participating please email firstname.lastname@example.org
Participation counts towards your Silver award.
^This was posted on behalf of BCU Graduate+ and Library and Learning Resources.