New Service! 24/7 Live Chat

We’re really pleased to announce that we’re now able to chat to you online, 24/7!

We’ve been running our live chat service for a number of years in-house, during the day in term time. Now, we’ve joined a team of international libraries to allow you to talk to a qualified librarian at any time that suits you. We’ll still be logging on, but when we’re not online your question will be answered by a librarian at a partner institution. We’re all committed to giving excellent customer service and making sure you get the help you need.

libanswers new V2

You can click the ‘Ask Us’ button on the left to chat to us, or the ‘Email us’ link on the right to send us an email message. You can also text, Tweet, Facebook, phone, or pop in and speak to us!

We really hope you enjoy this service. Please send us a message if you have any feedback or questions.

^Laura